QUALITY LEADERSHIP INTERVIEW OUTLINE Essay Example | Topics and Well Written Essays - 750 words

QUALITY LEADERSHIP INTERVIEW OUTLINE - study Example2. The response of Mr. Braun to the question on competing in quality is also very unique. It is obvious that their service is a ground breaker and a first entrant in the public exile provision sector and that is why they are convincing the public to shift to using pot as compared to automobiles.3. Mr. Brauns response to the third question i.e. monitoring rival, I believe it is not rattling up to the mark. I believe that he has overlooked the fact that Pace South Holland has indirect tilt in form of automobiles, car pool services, private contracted great deal-van service providers etc. Monitoring competition in this case would beb) -Another way would be to see what value added features home-pick & drop provider, contracted bus/van carriers and car pool service providers are providing and value adding to Pace South Hollands up-to-date services.c) -Another way would be to estimate the cost the customer is paying by availing t he other options and improving their profess service in such a way that it is economical and comfortable for the customer to use their bus service as compared to other ways of traveling.4. Mr. Brauns response to the question relating to quality lick is incomplete in the sense that we understand that benchmarking is necessary and a good move but how base we be sure that the needs of the riders are being satisfied? Another aspect he is wraithlike about is what exactly are the goals that they are achieving and what goals do they need to improve upon? He also evaded providing reasons of achieving or not achieving the goals. My suggestion would be to include a feedback form in the pockets of the seats and requesting the riders to fill them up. This accomplish whitethorn really determine whether the customers are really satisfied or not? Or what else they may require to improve upon the services.5. Once again in his response to the question relating to the aspect of quality that is nearly effective, Mr. Braun refers vaguely