“a Study of Bpo Industry with Reference to Employee Essay Example for Free

a Study of Bpo Industry with Reference to Employee EssayThe sedulousness is very diverse, with several sub-segments, each displaying its own unique characteristics. The BPO players need to be excellent in every facet of operations as the market is extremely competitive at every level and re-defining itself every day. It is basically a people-centric industry. The scenario however, is not as rosy as it looks, for this sector with enormous potential. Like any(prenominal) other industry during its growth phase, this industry is also going through its share of turbulence. There was the issue ab forth people quitting the BPO jobs and the question arrived in my question were Why do BPO executives job-hop so frequently?Is it just because of money or are there other reasons? and created an interest in my mind to find out the answers not only for the above questions but also for finding out the retention strategies that can be adopted by BPOs. For the purpose of this project, the res earch become is limited to only 10 BPOs in Mumbai and their 200 employees. It was very difficult to study the industry as a whole as the sizing of the industry is very large and it is very difficult to extract information about the attrition rates and reasons for he same and also the strategies adapted by different companies to retain its staff in limited time period given for completion of the project.